Refund & Return Policy

At Aruba's Colour Boutique, we are committed to making your shopping experience delightful and trustworthy. Each of our handcrafted boutique sarees, designer three-pieces, and premium unstitched fabrics is meticulously quality-checked before reaching you. However, if you encounter any issues or are not completely satisfied, we offer a hassle-free return and refund policy.

1. Return & Exchange Window

We aim to resolve any discrepancies or defects as quickly as possible once you receive your order.

• 24-Hour Claim: If you receive a damaged, defective, color-faded, or incorrect product, please notify us within 24 hours of receiving the parcel.
• 3-Day Exchange: General exchanges (such as changes in color or design preferences) must be initiated within 3 business days of delivery.

2. Return & Exchange Conditions

To ensure a successful return or exchange, the following conditions must be met:

• The product must be completely unused, unwashed, clean, and in its original pristine condition.
• All original price tags, brand labels, and packaging must be intact and attached.
• Unboxing Video (Required): We highly encourage customers to record a continuous, unedited unboxing video when opening the parcel to serve as proof of any damage or discrepancy. This significantly speeds up our verification and decision-making process.

3. Delivery Charges

How delivery fees are handled during returns or exchanges:

• Boutique Error: If we deliver the wrong item or a damaged product, we will fully cover both the return shipping and the redelivery charges.
• Change of Mind: If you wish to exchange a product due to personal preferences (such as color, pattern, or design choices), you will be responsible for both the return delivery fee and the shipping fee for the new item.

4. Refund Policy & Methods

If an item is out of stock or you do not wish to opt for an exchange after returning a product, we will issue a refund.

• Refund Processing Time: Once the returned product is received and successfully passes our quality inspection, your refund will be processed within 5 to 7 business days.
• Refund Methods: Refunds can be credited via bKash, Nagad, or direct Bank Transfer as per your preference.
• Cash on Delivery Refunds: For COD orders, the refund process will only initiate after the product has safely reached our boutique hub.

5. Non-Returnable & Non-Exchangeable Items

• Products purchased during special promotional sales, clearance discounts, or holiday offers are not eligible for returns or exchanges (unless they have a major manufacturing defect).
• Items showing signs of wear, usage, or damage post-wash will not be accepted for return or exchange under any circumstances.